In this hands-on workshop, you’ll build a production-ready Customer Support Agent demonstrating the full power of Amazon Bedrock AgentCore. This sophisticated AI system handles complex customer service workflows, integrates with multiple enterprise systems, and scales to serve thousands of customers simultaneously. Through seven progressive labs, you’ll master the complete lifecycle of enterprise AI agent development: creating agent prototypes, implementing persistent memory, connecting to real customer data through AgentCore Gateway, deploying with enterprise-grade observability, and building customer-facing applications. Working with real-world scenarios from an e-commerce company handling hundreds of daily support requests, you’ll gain in-depth knowledge through Jupyter notebook code samples and architectural explanations.